Reports To: Director of Corporate Services

Location: Ottawa, Ontario – This is a hybrid role so you will have the opportunity to work from home and be in the office.

Status: Full-time Employee

Compensation: TBD depending on experience & qualifications

Application Deadline: TBD

 

Primary Position Requirements

This role is designed to drive performance excellence across the organization by creating shared systems and supporting intelligent decision-making. The individual will:

• Lead Training & Onboarding– Build and deliver training that accelerates onboarding, strengthens team-wide understanding, and supports continuous process improvement.
• Oversee Strategic Technology Systems (STS) Deployment – Ensure the effective implementation, use, and ongoing optimization of STS tools to support operations and customer outcomes.
• Drive Automation & AI Adoption Across Workstreams – Lead initiatives that leverage automation and AI to increase organizational efficiency, accuracy, and insight generation.
• Standardize Project Information & Strengthen Internal Systems – Ensure consistency in data entry, control inputs, and access to project information organization-wide.
• Manage Performance Metrics & Expected Value Maximization – Design performance dashboards, forecast purchasing needs, and support productivity planning through metrics-driven insights.
• Subsidy Management – Build and manage the process to identify, operationalize, communicate, manage, and close subsidies that support our clients in priority energy management initiatives.
• Business Foresight – Identify and assess new technologies and products that may be of benefit to our clients and strengthen our business offerings.

 

Competencies

The work we do is important: to us, our clients, and the planet. So, we’re looking for someone special. We also want to be upfront about exactly who will thrive in this role. You will know if it is you because you will have the following competencies.

Skills

• Understanding of systems design & implementation
• Data analysis & dashboard development
• Training design and facilitation
• Business process optimization
• Internal stakeholder engagement and cross-functional collaboration

Experience

• 5+ years in a systems, training, or performance management role
• Proven success leading tech-driven transformation projects
• Familiarity with energy-management related technologies and workflows
• Experience with EWRB reporting and subsidy process management

Attitude

• Curious, analytical, and proactive
• Committed to excellence and continuous improvement
• Collaborative and influential across diverse teams

Results

• Built or implemented systems that improved team efficiency and data integrity
• Successfully trained large groups and improved onboarding timelines
• Delivered measurable increases in productivity, forecasting accuracy, or subsidy capture

Cognitive Abilities

• Strong critical thinking and pattern recognition
• Can learn quickly and adapt systems in a fast-moving environment
• Comfortable working with ambiguity and designing clarity

Habits

• Builds structure out of chaos
• Plans ahead and anticipates system needs
• Holds others (and themselves) accountable to consistency

 

Working at Lightenco

Lightenco is an award-winning energy management company. We operate across the country and provide service to our clients in English and in French.

We work with brand-name commercial and industrial customers offering premium customer service and innovative solutions. We work in partnership with them to help them strategically improve their energy management practices.

The company is growing quickly so we work fast, collaborate often, and take pride in delivering results that matter to people, the planet, and the bottom line. You’ll fit right in if you:

• Thrive in a mid-sized, entrepreneurial business where your work is visible and valued
• Are comfortable balancing strategic design with hands-on implementation
• Enjoy working with both office staff and field technicians
• Want to build something that makes a genuine difference in the world

You will be part of a deeply respectful multi-cultural team of people who laugh often, work hard, and genuinely care about one another.